Home > Marketing > Internet Marketing Strategies
Theresa B. Flaherty, Ph.D. Assistant Professor of Marketing
Old Dominion University
Ten Myths About the Internet and Small Business
- The Internet is expensive
- My customers don't use the Internet
- The Internet won't bring me new customers
- A web site requires a lot of maintenance and technical know-how
- I don't have tangible products to sell, so I don't need a web site
- I don't need worldwide exposure
- The Internet is too big, no one will find my site.
- Only big companies can sell products online
- I can't tell who looks at my site
- The Internet won't save me any money
The Five Main Steps of Web Site Development
- The Initial Preparations
- Creating the Site
- Posting the Site Online
- Submitting the Site to Search Engines
- Maintaining and Marketing the Site
Step 1: The Initial Preparations
- Make a commitment
- new levels of customer service
- this is your face to the world
- commit to updated content and regular changes
- in-house or outsource?
- Expect the unexpected
- Plan the site
- understand your internet mission
- view your competitors' online presence
- use index cards to map out the site
Step 2: Creating the Site
It's easier to create than one might think!!!
- Major Mistakes
- pages take too long to download
- no means of contact with the company
- getting caught up in the "cool stuff" and forgetting about content
- poor navigation
- not enough interaction
- not targeting internet stakeholders
Step 3: Posting the Site Online
- Get an ISP
- Acquire a domain name
- Registration fees apply for .com, .net, and .org domains
- Use if not using unique domain names to redirect to your site. Test before launching
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Step 4: Submitting the Site to Search Engines
- Ways to submit the site:
- Individually through each engine
- Free submitting services to multiple search engines
- Tips on submitting the site
- Submit every page, not just the homepage. Use the title bar effectively
- Use the "30-100 Rule"
- Use Meta-tags
- Put the most important key words at the beginning of the page
Step 5: Maintaining and Marketing the Site
Ensure that everything works
- Put the address EVERYWHERE!
- Update content regularly
- Provide "something of value" for free
- Opt-in/Opt-out Newsletters
- Get feedback on the site
- Promote the site through word-of-mouth
- Install a tracker
Here are the 10 Steps that I detail for you:
- Define a Unique E-Business Niche
- Devise an Adequate Revenue Plan
- Name Your Online Business
- Assess Your Needs and Resources
- Obtain Professional Website Design
- Build the Trust Necessary for Success
- Plan Low-Cost Marketing Techniques
- Determine How to Receive Payments
- Deliver Products and Services Efficiently
- Provide Excellent Service to Your Customers
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