Covid-19 Resources

The Hampton Roads SBDC will try to strive to provide the most current and relevant information to help you make decisions during the outbreak. If you need additional information please feel free to contact us at:

Business Management

Q&A on Claims Related to Coronavirus


Q: When should I file a claim for unemployment compensation benefits?
A: You should file your claim on-line (**preferred method) through our website, after you have been out of work at least 1 full day. If you do not have access to a computer, you can file your claim through our Customer Contact Center by calling 866-832-2363 Monday through Friday 8:15am – 4:30pm.  Your claim will be effective Sunday of the week in which you submit your on-line application or file through our Customer Contact Center.

Q: My hours have been reduced. Can I apply for unemployment compensation benefits?
A: You can file due to a reduction in hours. If your gross earnings are less than your weekly benefit amount. Currently, the maximum weekly benefit amount in Virginia is $378.

Q: What happens after I complete my unemployment insurance application?
A: Once your claim is processed by the VEC, you will receive three important documents. The Benefit Rights document explains eligibility requirements and what you need to do each week to claim your benefits. The Monetary Determination document shows how much money you may be eligible to receive. You will also receive a PIN. You need the PIN to claim weekly benefits and to make inquiries about your claim.

Q: How much money will I qualify to receive?
A: Depending on your earnings, your benefit amount may range from a minimum of $60 per week for 12 weeks to a maximum of $378 a week for 26 weeks. (Refer to your Monetary Determination)

Q: How soon before I can expect a benefit payment?
A: Beginning with claims effective March 15, 2020, Governor Northam has directed that the one week waiting period and the requirement to conduct a weekly job search both be suspended for those receiving unemployment insurance benefits. If you are eligible for benefits, a payment should be processed shortly after you claim your first full week. You will need to refer to the Benefit Rights document for instructions on claiming weekly benefits.

Response to Covid-19 is rapidly changing from day to day across the Commonwealth and the Nation. Please check our Website regularly for updates on any changes that may occur in how claims are being processed in Virginia.

During a crisis, it is important to keep messages concise and brief as possible while still sharing important info. Here are four steps to effectively communicate during a crisis:

  1. Gather the Facts. Understand the situation, its components, results and future implications as much as possible.
  2. Tell the Truth.
  3. Plan Your Communications.
  4. Build Communication Skill.

We at the Loudoun SBDC have put together a quick sheet you can use to prepare your communications. It covers the What (what do I need to communicate), Who (who do I need to communicate with – customers, employees, vendors, etc.) and How (how do I need to communicate – email, social media, website post, etc.). You can use this sheet to plan your communication and also keep track of what you are communicating and to which audience

Download a Crisis Communications Planning Form

When you communicate, make sure you convey the following:

  1. We’re Aware – share that you are aware of what is going on and are continuing to monitor the situation as you make decisions for your business.
  2. We Care – show that you are thinking about the greater good of your employees, partners, and customers through all your decisions.
  3. We’re Here – communicate how your business is still running and how individuals can continue to work with you whether they are employees, partners, or customers.

Everyone is receiving numerous communications through email, social media, etc. so make sure to only communicate when you truly have something new to share.


Financial Assistance for my Business

If you have questions about the process or need assistance in gathering information or filling out application forms contact us and we will get you connected with a coach as soon as possible.

we are experiencing a large number of requests due to the COVID-19 outbreak. We will get to your email or call as quickly as we can. We ask for you patience as we work to help everyone who needs assistance.

This video can also serve as a guide to walk you through the application process: View Video

Small businesses in Loudoun County are now eligible to apply for Federal Disaster Loans for economic damage. Begin the application process

A few things to keep in mind about these emergency loans:

  • This is a business loan, not a grant, for businesses that are directly impacted by COVID-19.
  • The loan is from the SBA directly, it does not need to go through a bank.
  • You do NOT need to be rejected by a commercial bank before applying for an SBA EID Loan.
  • Please be patient as the SBA will be fielding many calls.
  • Review the entire application before submitting to make sure you’re not missing any information that might slow down the approval process.
  • If you are not able to process a loan online for some reason there is an option to file a paper application. Contact the Loudoun SBDC at mec20175@mec or (703) 466-0466 if that is your situation for assistance.

In order to be prepared for the application process you will want to gather documentation in advance. You will also need to have access to a scanner so you can download, sign and upload documents needed for the application.

In order to be prepared for the application process you will want to gather documentation in advance. You will also need to have access to a scanner so you can download, sign and upload documents needed for the application.

Please also note the following as you navigate the loan application process online:

  • The SBA site is experiencing high volumes of traffic and the site might be slow. Try accessing during non-peak hours, 7pm-7am EDT.
  • Some users are experiencing issues using Chrome. Please use an alternate browser – like Edge or Internet Explorer.
  • As you go through the application process, SAVE early and often to ensure you don’t lose work.

The following is a list of some important documents you will need to have access to for the application process:

  • Contact information and social security numbers for all applicants.
  • Employer Identification Number (EIN) for business applicants.
  • Financial information (e.g. income, account balances and monthly expenses for the business).
  • Owner financial information (personal financial statements for owners of 20% or more).
  • Past 3 years of Federal Business Tax Returns (1 year minimum for newer businesses).
  • Past 3 years of Federal Personal Tax Returns for owners of 20% or more (1 year minimum).
  • Deed or lease information for any property (business and personal).
  • Business Insurance information.
  • Articles of Incorporation, Certificate of Good Standing, etc.

The following list of Federal forms will be required to apply:

  • Loan application (SBA Form 5), completed and signed (this is electronic/online in the portal). To see what the form looks like, an example can be found here.
  • Tax Information Authorization (IRS Form 4506-T), completed and signed by each applicant, each principal owning 20 percent or more of the applicant business, each general partner or managing member; and, for any owner who has more than 50 percent ownership in an affiliate business. Affiliates include, but are not limited to, business parents, subsidiaries, and/or other businesses with common ownership or management.
  • Complete copies, including all schedules, of the most recently filed Federal income tax returns for the applicant business; an explanation if not available
  • Personal Financial Statement (SBA Form 413) completed, signed, and dated by the applicant, each principal owning 20 percent or more of the applicant business, and each general partner or managing member
  • Schedule of Liabilities listing all fixed debts (SBA Form 2202 may be used)

Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email for more information on SBA disaster assistance. Individuals who are deaf or hard‑of‑hearing may call (800) 877-8339.

Loan Specific Information

Low credit scores must have a justification such as medical circumstance.

Loans are based on 6-months of operating expenses.

Repayment is deferred for 1-year from the date funds are issued. (You will not owe a first payment for 1-year).

  • EIDL loans are 30 year term.
  • The current rate of interest is 3.75%
  • Interest accrues at on the date funds are issued.

  • EIDL loans are 30 year term.
  • The current rate of interest is 3.75%
  • Interest accrues at on the date funds are issued.

What are some tips that will make the process easier?

  • Project loss for 6 months, and state why you chose that time frame.
  • If you see a message pop up in a YELLOW box, SAVE your application immediately.
  • Complete personal financial statement ahead of time. Scan and upload completed form. Note: check the economic injury block and NOT property damage block.
  • Accept loan offer for the full amount. You can make adjustments to the amount later.
  • Apply as soon as information is entered.
  • It will take some time between application, loan closure and disbursement.
  • SBA goal is to get initial approval on loans in 18-21 days.
  • If application is not complete, you will have to provide the additional information.
  • SBA goal is to distribute funds within 1 week after getting final approval.

To contribute to the growth and development of the economy by providing management, technical and other assistance and information to the region’s small business community.

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Contact Us

  • SBDC of Hampton Roads, Inc., World Trade Center
  • 101 W. Main Street, Suite 800, Norfolk, VA 23570
  • (757) 664-2595
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